Refund Policy
Suds by the Ocean strives to make outstanding quality products, 100% satisfaction is guaranteed. Given the nature of Suds by the Ocean falling under the personal hygiene category, returns and refunds are not accepted unless there is a fault in the goods provided; issue with transit; or they do not perform as intended. In any case contact us and we will find a solution that both parties will be satisfied with.
Shipping Policy
Suds by the Ocean uses Australia Post as it's shipping service provider & the use of Sendle Platform. The following shipping & handling fees & charges apply;
Customer orders are a flat rate of $9.95 Australia Wide*
Wholesale orders are a flat rate of $9.95 Australia Wide*
The customer is responsible for any redelivery charges that may occur due to failed delivery attempt or wrong information given.
Suds by the Ocean uses recycled materials to pack orders to help minimise environmental impact. Outdated newspapers, reused boxes & recycled satchels are some examples.
Suds by the Ocean also ships to PO boxes for an additional fee of $4.95
All orders shipped are tracked and insured & marked as "Authority to Leave" unless otherwise requested, relevant information will also be provided. Select the relevant shipping method upon checkout. *Shipping surcharges may be required for remote / regional areas & are payable before shipment, if in doubt contact us to find out.
Once an order has been dispatched, Suds by the Ocean cannot be held responsible for llate or failed deliveries for reasons outside of its control e.g. in case of adverse weather conditions.
Packaging- All possible care will be taken to ensure your order is wrapped and packed to limit any chance of breakages during transit. All orders will be packed in boxes along with packing materials to keep the items cushioned. Where possible, Suds by the Ocean like to up-cycle packing materials we receive.
IIn the unfortunate event of a breakage, please contact us within 48-hours of the order being received with pictures of the damage. Options will then be advised.